INTRODUCTION
vslifesciences.in (‘Website’) is an online service owned, operated and managed by Puri Medicose. In using/accessing the VS Lifesciences website, you are deemed to have accepted the terms and conditions of the agreement listed below or as may be revised from time to time (‘User Agreement’), which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this Website. If you have any queries about the terms and conditions of this User Agreement or have any comments or complaints on or about the Website, please email us at vslifesciences@gmail.com or call us on +91-9897271875.
We reserve the right to change the terms and conditions of this User Agreement from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible
OWNERSHIP OF RIGHTS
Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of VS Lifesciences. All information displayed, transmitted or carried on the Website is protected by copyright and other intellectual property laws. Copyrights and other intellectual property in respect of the some of the content on the Website may be owned by the third parties. This site is designed, updated and maintained by VS Lifesciences or its licensors. You shall not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on the Website.
GENERAL TERMS OF USE
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Being eligible to use and by using the website/ transacting on the Mobile App or through any other mode of communication/ by making any purchase during the aforesaid tenure, User hereby agree to be bound by this Terms of Use;
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User is hereby authorised to use the website for lawful purpose and for the purposes as mentioned under the policies of the VS Lifesciences and Google only, any violation to the policy will lead to strict legal action against the User in terms of the policies and applicable laws;
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VS Lifesciences strives to provide best prices possible on products and services to users buying or availing from the Website. However, VS Lifesciences does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability on the VS Lifesciences;
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The prices displayed for each item under the promotion will be for the respective days of promotion only and will not be applicable on any date prior to or after the date of promotion;
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All offers on Products shall be for limited stocks and are for limited period(s). VS Lifesciences may at its sole discretion modify, extend, update or withdraw the offers on products without prior notice to the Users. In such events, the revisions, as the case may be, will be updated on the website accordingly;
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A promo code, once used shall not be refunded in case of cancellation of order either by Customer or VS Lifesciences;
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We don’t run the promotions that prompt users to initiate a purchase, download, or other commitment without first providing all relevant information and without obtaining the user’s explicit consent promotions that represent our services in a way that is not accurate, realistic, and truthful;
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All products sold on vslifesciences.in through our sellers are genuine. All sellers listing their products on vslifesciences.in are required to enter an agreement to list and sell only genuine products. And sellers determine the prices of the products they sell. We guarantee the condition of the item you buy when you purchase from sellers on vslifesciences.in. However this guarantee is not applicable for manufacturing defects.
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VS Lifesciences may, at any time due to various reasons, including but not limited to technical errors, unavailability of stocks or for any other reasons whatsoever, cancel the orders placed by Users. VS Lifesciences's decision of cancellation of order shall be final and VS Lifesciences shall not be liable for such cancellation(s) whatsoever;
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Expected delivery time as mentioned on website may vary than the usual time of delivery;
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VS Lifesciences strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, VS Lifesciences may, at its discretion, either contact User for instructions or cancel the User’s order and will notify the User about such cancellation;
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VS Lifesciences shall have right to modify the price of a product or service any time, without any prior information;
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Cancellation by VS Lifesciences: There may be certain orders that VS Lifesciences is unable to accept and must cancel. VS Lifesciences reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the User, User accept and undertake that the same is acceptable and he/ she/ it will not contest/ raise any dispute on the same. The situations that may result in cancellation of User’s order includes, without limitation, non-availability of the product or quantities ordered by User, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by VS Lifesciences’s credit and fraud avoidance department;
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VS Lifesciences may also require additional verifications or information before accepting any order. VS Lifesciences will contact the User if all or any portion of User’s order is cancelled or if additional information is required to accept the User’s order. If the order is cancelled after credit card has been charged, the said amount will be reversed back in User’s credit card account;
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Cancellation by the User: In case of requests for order cancellations, VS Lifesciences, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. As part of usual business practice, if VS Lifesciences receives a cancellation notice and the order has not been processed/ approved by VS Lifesciences, VS Lifesciences shall cancel the order and refund the entire amount to User within a reasonable period of time;One cancellation is allowed in 24 hours.;
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VS Lifesciences will not be able to cancel orders that have already been processed, it is pertinent to note that the VS Lifesciences has the full right to decide whether an order has been processed or not. User hereby agree and undertakes that the decision taken by the VS Lifesciences is acceptable to User and User shall not create any dispute on the decision taken by VS Lifesciences on cancellation;
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VS Lifesciences reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by VS Lifesciences as per certain criteria. VS Lifesciences Reward Point or Promo Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:
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Products ordered are not for self-consumption but for commercial resale.
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Multiple orders placed for same product at the same address.
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Bulk quantity of the same product ordered.
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Invalid address given in order details.
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Any malpractice used to place the order.
RETURN, REPLACEMENT AND REFUND:
All Products ordered from the Website and successfully delivered to the User by VS Lifesciences may be returned to VS Lifesciences in accordance with the terms contained in the respective policy, to return the product the customer would need to raise a query @ vslifesciences@gmail.com and have to look after logitstics.
However, no Products will be accepted by VS Lifesciences if
(a) the Products have been damaged by the User
(b) if there is a change in the quality, quantity or other characteristics of the Product
(c) if as per the Seller the product returned is not the Product that was delivered
(d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.
Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.
In case of returns/Exchange:
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Return/Exchange should be initiated within 7 days of order delivery.
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The tags on the product should be intact.
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The product should be unused and in an undamaged condition.
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The item needs to be returned along with the original packaging
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If the user wants to return the product within 7 days from the delivery date and VS Lifesciences does not offer pickup of the items, then user can return the package using any courier service of his/her choice after raising the query @ vslifesciences@gmail.com and refund would be initiated after quality check.
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In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to VS Lifesciences or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by the VS Lifesciences may lead to no refund/exchange being issued to the User. The User waives any claims against VS Lifesciences in this regard.
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Refund, if any, shall be made within 7 working days of the receipt of the returned product by VS Lifesciences, at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Website.
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For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
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All refunds shall be made in currency paid at the time of purchase.
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The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.
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All Users and Sellers shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made there under, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under and all other laws as may be applicable.
CANCELLATION:
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, VS Lifesciences reserves the absolute right to cancel all past, pending and future orders without any liability. VS Lifesciences also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, VS Lifesciences reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
The User may be considered fraudulent if inter alia any of the following scenarios are met:
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Users doesn't reply to the payment verification mail sent by VS Lifesciences.
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Users fails to produce adequate documents during the payment details verification
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Misuse of another Users's phone/email
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Users uses invalid email and phone no.
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Overuse of a voucher code
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Use of a special voucher not tagged to the email ID used.
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Users returns the wrong product
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Users refuses to pay for an order
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Users is involved in the snatch and run for any order
The User may be considered loss to business if any of the following scenarios are met:
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User with a very high return rate
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Invalid/Incomplete address cases
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Repeated request for monetary compensation for petty issues
Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.
